Frequently Asked Questions
Everything you need to know about your Roark order.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days within the continental US. Expedited shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return window for all unwashed and unworn items with original tags still attached. Returns can be initiated through our online portal.
Do you ship internationally?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary based on the destination and local customs processing.
How do I care for my Roark garments?
To ensure longevity, we recommend machine washing in cold water and hanging to dry. Specific care instructions can be found on the inner label of each garment.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Afterpay.
Can I track my package once it has shipped?
Once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking link to monitor your package in real-time.